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Frequently Asked Questions

 

  1. What browsers and Operating Systems are supported by your online courses?

  2. Do I have to follow any setup instructions before I start the courses?

  3. Is my information protected?

  4. Is the site secure?

  5. What should I do if I am having problems in logging in or have other course related problems?

  6. I know that I have plugin "x" (e.g. Real, Flash) installed on my machine. Why is it not working with your course?

  7. How do I Add a new Course?

  8. How do I Author a Course?

  9. How do I Publish a Course?

  10. What can I do as an Administrator?

  11. How do I Register new Learners?







  1. What browsers and Operating Systems are supported by your online courses?

    The online courses are officially supported on Windows 98, 2000, NT 4.0, XP and Sun Solaris, and are qualified to run on Netscape Navigator 4.76* or greater and Microsoft Internet Explorer 5.5 or greater.

    *For the best possible browsing experience, we recommend Netscape 6.2 or greater

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  2. Do I have to follow any setup instructions before I start the courses?

    The online courses can contain animations, audio and/or video that may require the use of third-party plugins. To view the courses in the best possible manner, we recommend you go through the Online Setup Instructions prior to starting any course to ensure that you can view the various media types.

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  3. Is my information protected? 

    Special steps are taken to ensure that your information is not lost, altered or misused. Because your account is password protected only you have access to your information. Additionally, in the interest of security we have a "time out" period to ensure that no misuse occurs in case your forget to sign out.

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  4. Is the site secure?

    We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

    It is important for you to protect against unauthorized access to your password and to your computer. Be sure to Log out when finished using a shared computer.

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  5. What should I do if I am having problems logging in or have other course related problems?

    Please use the Support Form. You will be notified of your Online Support ID by an automated mail. For issues related to a specific course, please use the Support link provided within the course.

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  6. I know that I have plugin "x" (e.g. Real, Flash) installed on my machine. Why is it not working with your course?

    The online courses may utilize various plugins to enhance the learning experience. To verify that the plugins are working properly, test the plugins to confirm proper installation. If any of the tests fail, you may need to reinstall the required components as outlined in the browser tests.

    If you still have problems after attempting to reinstall components, please contact support.

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  7. How do I Add a new Course?

    To Add a new Course, please follow the steps mentioned below:
    • After you Login, select Administrator from the list of the possible profiles at the top right.
    • Click on Course Management.
    • Add The Course.
    • Click this animation to see the Flow.

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  8. How do I Author a Course?

    To Author a Course, please follow the steps mentioned below:
    • Once you Add a Course, then you will automatically become an Author for the course.
      • .
    • Select 'Author' from the list of the possible profiles at the top right.
    • Click on the Course just added, to start Authoring (Draft Mode).
    • Click this animation to see the Flow.

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  9. How do I Publish a Course?

    To Publish a Course, please follow the steps mentioned below:
    • From within the Author, select Tools->Publish To Web.
      • .
    • This will give you a page with the changes between the published version and the draft version.
    • Click on Continue, to finish the Publish Operation.
    • Click this animation to see the Flow.

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  10. What can I do as an Administrator?

    As an administrator, you can perform the following tasks:
    • Create new Users and Course Registrations.
      • .
    • Update existing Users and Course Registrations.
    • Delete existing Users and Course Registrations.
    • Add a new Course
    • Update existing Course Properties

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  11. How do I Register new Learners?

    To Register new Learners, please follow the steps mentioned below:
    • After you Login, select Administrator from the list of the possible profiles at the top right.
    • Enter the User Information and the Courses for registration
    • Submit this Information.
    • Click this animation to see the Flow.

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