Magma Online Education Series

Frequently Asked Questions

What browsers and Operating Systems are supported by your online courses?
The online courses are officially supported on Windows 98, 2000, NT 4.0, XP and Sun Solaris, and are qualified to run on Netscape Navigator 4.76* or greater and Microsoft Internet Explorer 5.5 or greater.

*For the best possible browsing experience, we recommend Netscape 6.2 or greater

Do I have to follow any setup instructions before I start the courses?
The online courses can contain animations, audio and/or video that may require the use of third-party plugins. To view the courses in the best possible manner, we recommend you go through the Online Setup Instructions prior to starting any course to ensure that you can view the various media types.

Is my information protected?
Special steps are taken to ensure that your information is not lost, altered or misused. Because your account is password protected only you have access to your information. Additionally, in the interest of security we have a "time out" period to ensure that no misuse occurs in case your forget to sign out.

Is the site secure?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to Log out when finished using a shared computer.

What should I do if I am having problems logging in or have other course related problems?
Please use the Support Form. You will be notified of your Online Support ID by an automated mail. For issues related to a specific course, please use the Support link provided within the course.

I know that I have plugin "x" (e.g. Real, Flash) installed on my machine. Why is it not working with your course?
The online courses may utilize various plugins to enhance the learning experience. To verify that the plugins are working properly, test the plugins to confirm proper installation. If any of the tests fail, you may need to reinstall the required components as outlined in the browser tests.

If you still have problems after attempting to reinstall components, please contact support.