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Frequently Asked Questions

 

  1. What browsers and Operating Systems are supported?

  2. Do I have to follow any setup instructions before I start my membership?

  3. Is my information protected?

  4. Is the site secure?

  5. What should I do if I am having problems in logging in or have other membership-related problems?

  6. I know that I have plugin "x" (e.g. Real, Flash) installed on my machine. Why is it not working with my membership?







  1. What browsers and Operating Systems are supported?

    The site is officially supported on Windows 98, 2000, NT 4.0, XP and Sun Solaris, and is qualified to run on Netscape Navigator 4.76* or greater and Microsoft Internet Explorer 5.5 or greater.

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  2. Do I have to follow any setup instructions before I start my membership?

    The membership subscription can contain animations, audio and/or video that may require the use of third-party plugins. To have the best possible experience, we recommend you go through the Online Setup Instructions prior to starting your membership to ensure that you can view the various media types.

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  3. Is my information protected? 

    Special steps are taken to ensure that your information is not lost, altered or misused. Because your account is password protected only you have access to your information. Additionally, in the interest of security we have a "time out" period to ensure that no misuse occurs in case your forget to sign out.

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  4. Is the site secure?

    We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

    It is important for you to protect against unauthorized access to your password and to your computer. Be sure to Log out when finished using a shared computer.

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  5. What should I do if I am having problems logging in or have other membership-related problems?

    Please use the Support Form. You will be notified of your Online Support ID by an automated mail.

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  6. I know that I have plugin "x" (e.g. Real, Flash) installed on my machine. Why is it not working with my membership?

    The membership subscription may utilize various plugins to enhance your membership experience. To verify that the plugins are working properly, test the plugins to confirm proper installation. If any of the tests fail, you may need to reinstall the required components as outlined in the browser tests.

    If you still have problems after attempting to reinstall components, please contact support.

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